Frequently Asked Questions
Q: Why should I use an IT Asset Disposition / computer asset recovery company?
A: There are many complexities in proper asset disposition and computer asset recovery. Working with a partner that is dedicated to understanding these complexities and protecting your company from any liabilities is a must. True ITAD providers have also proven that in addition to providing a secure, environmentally sound solution, they obtain the maximum residual value for your retired assets.
Q: What type of asset recovery / computer asset recovery do you process?
A: We provide disposition, remarketing and redeployment services for ALL your IT and telephony assets: PCs, laptops, monitors, servers, storage, phones, networking, etc. We work hard to make this process as easy and accurate for your organization as possible.
Q: What services do you provide?
A: We are a full-service international IT asset disposition partner and provide services that include but are not limited to:
Q: What factors determine residual value of an IT asset?
A: Residual value of IT equipment is based on many factors, including:
- Age of system
- Physical condition of the system
- Manufacturer’s brand name
- Type of system – desktop, laptop, or server
- Model type
- System configuration
- System completeness
- Options
- Disk capacity
- Geographic location
- Global supply and demand
With more than a quarter of a century of experience in systems and component remarketing, Converge delivers unmatched insights into valuing your assets. Using our proprietary Market Intelligence system and value asset analysis systems, our experts can quickly calculate the market value for any IT asset to ensure that you get the greatest asset recovery.
Q: What disposal alternative will provide my firm with the greatest financial return?
A: As a general rule, it is usually more economical to remarket an entire system. If this is not a feasible alternative, an IT system can be broken down into components to recover residual value from the components that still may hold value.
Converge will take all the complexity and guesswork out of determining the most desirable alternative. With our Market Intelligence system you will be given the most cost-effective option, thereby completely eliminating any guesswork.
Q: What differentiates Converge from other providers of similar services?
A: Converge is a full service IT asset disposal partner with facilities and partners around the world. Our strengths lie in our ability to maximize the residual value of remarketed equipment and our ability to ensure the highest level of data security and environmental compliance. Combined with our redeployment and donation services that meet the needs of green oriented and philanthropic companies - and the most robust online reporting tool in the industry, Converge is uniquely positioned to manage even the most demanding projects.
Q: What are the advantages of using a national or global ITAD vendor rather than a local one?
A: Often, local ITAD vendors or recyclers can only service a small geographic location, and the client’s branch locations are often left to find a different solution. This leads to multiple vendors with varying procedures, numerous, disjointed reports and varying results. A company’s risk significantly increases as the asset recovery process gets spread across multiple vendors, making it difficult to audit procedures.
Additionally, local vendors usually support a smaller customer base, potentially leaving them vulnerable to attrition, and the possibility of an unstable financial position. A larger ITAD provider with a more diverse customer base provides a more stable environment.
Q: How do I get an estimate of the residual value of my IT assets?
A: Converge can quickly provide you with an estimated residual value for your retiring IT assets and provide a risk analysis of your current IT disposal practices and computer asset recovery. Just contact us.
Q: Will Converge guarantee its service fees and asset value evaluation?
A: Converge prides itself on its ability to accurately evaluate the “right” residual value of a system. Assuming that the assets being evaluated have been properly described, we will always honor our evaluation. Our standard-base-fee services are well documented and have no hidden costs. All custom services are based on the level of services rendered and will be clearly communicated and explained before any work begins. And tracking with our proprietary Asset Manager online reporting system allows you transparency during the entire chain of custody and asset recovery process.
Q: Does Converge indemnify its customers for all potential liabilities associated with asset disposal?
A: Converge carries extensive liability business insurance and can provide additional custom-tailored protection on an as-needed basis.
Q: What specific asset types does Converge support?
A: Converge supports a wide range of technology and electronic components.
Whether you need to retire a computer asset such as a desktop, notebook, server, or networking equipment…peripherals such as monitors, printers, modems, keyboards, and storage devices…components and subassemblies such as motherboards, VGA cards, and PC cards…or telecom equipment such as wired and cell phones, PDAs, switches, and routers…Converge can handle it all.
Q: How can Converge protect my company from potential security and environment risks associated with asset recovery / disposal?
A: Converge offers a wide range of standard and custom security services to fulfill a customer’s specific requirements. Whether you require a simple data erasure, multipass DoD erasure, or total disk destruction, you can be assured that the job will be done without ever jeopardizing your company’s data security. Assets that cannot be remarketed or resold are recycled in accordance with all EPA regulations.
Q: What is the difference between Converge as an IT asset disposition provider and a recycler?
A: Recycling has an important place in the IT asset disposition process, but a pure recycling solution is only part of the equation.
Recyclers face a growing dilemma in offering a limited number of services to enterprise clients. These limitations include:
- Inability to effectively remarket or redeploy assets
- Tied to volatile commodity markets – pricing fluctuations effect returns
- Focus is on scrap tonnage and the precious metals inside the assets
Converge as a full-service IT asset disposal partner provides:
- Remarketing channels and revenue returns to customers
- Ability to extend an assets life with redeployment options
- Support of an organizations charitable donations programs
- Stable cost of goods model - pricing is tied to technology
At Converge, we believe the gold is the asset, while a recycler is focused on the gold in the asset.
For more information on IT asset dosposition and computer asset recovery, contact us.