Returns Management

Returns management statistics indicate that the overall cost of product and scrap material returns to manufacturers is staggering. The Aberdeen Group estimates that high-tech companies alone spend approximately 8% of revenue just to manage their reverse logistics function. With these costs adding to overall operating expenses, how can an organization uncover hidden value from material returns — and recover bottom-line revenue from potential scrap? With returns management solutions from Converge.

Converge’s solutions development team for reverse supply chain management reviews a technology-driven organization’s current reverse logistics practices to help develop and introduce a returns management solution that includes a comprehensive inspection-process and best-practice model that can review returned materials for no trouble found (NTF), no fault found (NFF) and potential warranty returns.

To maximize return velocity, returned materials are sorted, inspected and tested to manufacturer specifications to determine if value can be recovered through a number of in-depth solutions.

Converge can help your organization eliminate the inefficiencies of its returns management function through:

• Materials Testing and Screening
• RMA Management 
• Disposition Strategies
• Service Parts Recovery
• Market Intelligence 

For more information on Converge’s full suite of returns management services, contact us.