Service Parts Management and Recovery Logistics

For most organizations, materials are returned from the field through the reverse logistics function — whether they are product returns, damaged goods or service depot returns. In most instances, the reverse logistics model employed is designed to minimize costs, allowing materials to accumulate over time and eventually be disposed of in an environmentally friendly manner.

Supply Chain Services

Converge offers organizations a comprehensive reverse supply chain testing and screening inspection process to review materials received through the reverse supply chain for:

• no trouble found (NTF)
• no fault found (NFF)
• and potential warranty returns.

Materials are sorted, inspected and tested to manufacturer specifications and then intelligently reintroduced into the service spares supply chain or, if unneeded, remarketed on the secondary market. And daily processing allows for further value recovery and velocity throughput.

Environmentally-Friendly Recovery Logistics

A commonly untapped resource, recovery of components for service spares inventory from a company’s reverse supply chain not only significantly reduces costs in procuring service inventory, but it also reduces waste disposal — introducing a green “reuse” theme into service parts management.

For more information on intelligently reintroducing product into the service supply chain, contact us.